Director of Solutions Engineering & Technical Support

About Juganu

Juganu is a technology company that transforms existing lighting infrastructure into an intelligent, connected platform combining smart lighting, connectivity, cameras, and edge AI.

Our technology enables cities, utilities, transportation agencies, venues, and retailers to add AI-powered services, public Wi-Fi, and real-time data capabilities without deploying multiple separate infrastructure systems.

Juganu develops its own hardware, software, communications, and AI technologies, with a growing IP portfolio. The US is our primary growth market, with deployments across multiple cities and partnerships with leading technology and infrastructure companies.

The Role

Juganu is looking for a senior, hands-on technical leader to build and lead its US Solutions Engineering and Technical Support function.

The role will own the technical customer journey from pre-sales and solution design through deployment, troubleshooting, and ongoing support, serving as the bridge between customers, Sales, Product, and R&D.

Key Responsibilities

• Build the US pre-sales and technical support function, including processes, tools, standards, and methodologies
• Lead technical discovery, solution design, architecture, and customer-facing technical discussions
• Support pilots, deployments, commissioning, and complex troubleshooting
• Provide technical leadership across networking, Wi-Fi, wireless backhaul, IoT, and edge-based systems
• Translate customer and field requirements into actionable input for Product and R&D
• Create scalable documentation, support procedures, and escalation processes
• Work closely with Sales to support opportunities from technical qualification through successful deployment
• Profile
• 7+ years of experience in Solutions Engineering, Pre-Sales Engineering, Network Engineering, or a similar customer-facing technical role
• Strong networking knowledge, including TCP/IP, switching, routing, VLANs, Wi-Fi, and RF fundamentals
• Proven experience designing and troubleshooting complex technical solutions
• Experience working directly with enterprise customers and supporting deployments in the field
• Strong problem-solving and root-cause analysis capabilities
• Ability to build processes and functions from the ground up
• Comfortable working across Sales, customers, Product, R&D, hardware, and software teams
• Nice to Have
• Fluency in Hebrew - an advantage
• Experience with outdoor wireless networks, smart-city or IoT deployments, wireless backhaul, edge computing, video systems, or large-scale infrastructure projects.
• Juganu is an equal opportunity employer.