Back Office Supervisor - Customs Brokerage

DATAMARK is seeking detail-oriented Back Office Supervisor to support back-office operations related to customs processing activities. This role is responsible for reviewing, interpreting, and processing shipment documentation to ensure accuracy, compliance, and timely completion of work in alignment with client requirements and regulatory standards.

The Back Office Supervisor will oversee and assist customs clerks in the performance of their job duties.

Primary Responsibilities:

Manages a team of assigned customs associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.

Organizes and oversees the schedules and work of assigned associates.

Conducts performance evaluations that are timely and constructive.

Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.

Reviews work outputs by associates.

Collects data and prepares reports on customer complaints and inquiries.

Prepares monthly reports summarizing the assigned back office team’s performance.

Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.

Requirements

• High School Diploma or equivalent, Bachelor’s degree preferred
• Field Experience: At least 2 years of Customs experience.
• Position Experience: At least 1 year of experience in a supervisory role.
• Excellent leadership and mentoring skills
• Excellent written and verbal communication skills
• Extensive knowledge of customs procedures and principles
• Demonstrated analytical/problem-solving skills
• Excellent multi-tasking skills
• Excellent interpersonal skills
• Organized with attention to detail
• Ability to coach and mentor customs clerk associates