layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Watershed
San Francisco, California, United States
Source: Watershed careers · View original posting
From Watershed's posting. “We” and “our” refer to the employer.
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
Watershed is hiring an experienced manager for one of our North American Customer Success teams! The team empowers our customers to measure, report and scale with our sustainability platform at the core. Our North American CS team has grown and we are looking for a leader who cares deeply about developing, coaching, and building a team of early career and experienced CSMs.
You and your team will help refine and scale the customer success function as we gear up for this next year+ of growth. In this role, one of your primary areas of focus will be designing and building our “scaled” approach to Customer
Success.You will shape the strategy, playbooks, systems, and tools that enable our teams to deliver strong customer outcomes efficiently and consistently. This includes developing 1:many engagement programs, improving lifecycle experiences, devising AI first strategies, and partnering with other CS leaders to adapt successful approaches across teams and geographies.
You will also serve as a senior advocate for your team and customers across Watershed. You will work closely with Product, Sales, Sustainability Advisory, Support, and other cross-functional teams to help customers achieve their sustainability goals and translate customer needs into actionable improvements to our products and services
As an early leader in a fast-growing company, you will play an important role in shaping the culture, operating model, and standards of the Customer Success organization. You will help build a diverse, inclusive, collaborative, and high-performing team based in San Francisco and across North America.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: