layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Employer job description
From TSMG's posting. “We” and “our” refer to the employer.
Role Summary
The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.
- Key Responsibilities: Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
- Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
- Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
- Recruit, onboard, train, and manage technicians and operational staff across locations
- Provide leadership, coaching, and performance management to ensure high team productivity and engagement
- Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
- Oversee scheduling and resource allocation to support 24/7 operations where required
- Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
- Manage operational budgets, control costs, and support financial planning activities
- Support expansion into new locations by establishing processes, teams, and operational readiness
- Requirements: 8+ years of experience in fleet operations, automotive service management, or a related field
- Proven experience managing multi-site operations or large-scale teams
- Strong understanding of service delivery, KPIs, and operational performance management
- Experience in 24/7 or high-availability operational environments
- Demonstrated leadership skills with the ability to manage, motivate, and develop teams
- Strong stakeholder management and communication skills
- Financial awareness with experience in budgeting and cost control
- Experience with electric vehicles or advanced automotive technologies is a strong advantage
- Fluent English required; German mandatory; Spanish is a plus