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Berlincity
191 Riverside St, Portland, ME 04103
Source: Berlincity careers · View original posting
From Berlincity's posting. “We” and “our” refer to the employer.
Do you thrive on creating exceptional customer experiences and building lasting relationships?
At
Berlin City Auto Group
, every outstanding service experience begins with the first conversation. We're looking for a customer-focused, relationship-driven
Customer Experience Specialist to join our growing Service Business Development Center in Portland, Maine.
In this role, you'll do much more than answer phones—you'll serve as a trusted first point of contact for our customers, helping them schedule vehicle service, answering questions, and ensuring every interaction reflects the exceptional customer experience Berlin City is known for.
No automotive experience is necessary— if you bring a customer service mindset, we'll provide training, tools, and career development to help you succeed.
As a Customer Experience Specialist
, you'll play an essential role in delivering an exceptional customer experience before customers even arrive at the dealership.
You'll build meaningful relationships with customers over the phone, through email, and via text, helping them schedule vehicle service, answer questions, and ensuring they feel informed, valued, and confident throughout the service process.
Your professionalism, communication skills, and ability to anticipate customer needs directly contribute to customer satisfaction, customer loyalty, and the continued success of our service department. Rather than simply scheduling appointments, you'll help create a seamless, personalized experience that keeps customers coming back.
This is an excellent opportunity for professionals with backgrounds in customer service, hospitality, healthcare, banking, retail, customer success, or administrative support who enjoy building relationships and making a positive impact every day.
Is passionate about delivering exceptional customer experiences.
Naturally builds rapport and enjoys connecting with people.
Has excellent verbal and written communication skills.
Maintains a positive, professional attitude while managing multiple priorities.
Is calm, resourceful, and solution-oriented in a fast-paced environment.
Takes ownership of customer concerns and follows through until they're resolved.
Learns new technology quickly and enjoys working with CRM systems and scheduling software.
Is organized, detail-oriented, and able to manage multiple conversations simultaneously.
Demonstrates initiative, accountability, and a strong work ethic.
Is motivated by achieving goals while always putting the customer first.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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