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KAYAK
Miami, Florida, United States
Source: KAYAK careers · View original posting
From KAYAK's posting. “We” and “our” refer to the employer.
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
KAYAK for Business
(K4B) is KAYAK's corporate travel platform — built to help companies manage business travel through a modern online booking experience, AI-powered features, and a connected network of travel management partners. This
Senior Account Manager role sits at the heart of our client relationships: you will be the primary point of contact for a portfolio of US-based corporate clients, helping them get real value from the platform, stay on track with their travel programs, and grow with us over time. You'll work closely with a collaborative account management team and partner regularly with colleagues across Product, Support, Finance, and Implementation to deliver for your clients.
Own a portfolio of assigned corporate accounts and serve as their primary day-to-day contact for platform adoption, account health, and ongoing support.
Build trusted, long-term relationships with client travel teams and program managers, with a focus on retention and satisfaction.
Lead regular account reviews, quarterly business reviews, and strategic performance reviews — often in coordination with travel management company (TMC) partners.
Monitor account health across your portfolio, identify risks early, and develop clear action plans to address them.
Drive adoption of platform capabilities — including AI-assisted booking, group travel features, direct content, and international expansion — by helping clients understand the value and supporting successful rollouts.
Coordinate with internal teams including Product, Support, Finance, and Implementation to resolve issues, close open items, and deliver on commitments made to clients.
Manage contract renewals and amendments; contribute to pricing discussions and identify opportunities for account growth.
Keep account records, action logs, and renewal timelines accurate and up to date.
Contribute to team-wide improvements — including playbooks, templates, and scalable processes — that help the whole team work more effectively.
Represent the voice of your clients internally, sharing feedback and patterns that help the broader team and product organization make better decisions.
Experience in account management, client success, customer relationship management, or a related client-facing role — we value what you've accomplished and the skills you've built, not a specific number of years or a particular job title
A track record of managing multiple client relationships at the same time, with strong follow-through and attention to detail
Clear, confident communication skills — written and verbal — and comfort working with people at different levels of an organization, from day-to-day contacts to senior decision-makers
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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