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Centria Autism
Farmington Hills, Michigan, United States
Source: Centria Autism careers · View original posting
From Centria Autism's posting. “We” and “our” refer to the employer.
Position Summary
The Intake Specialist is responsible for initiating contact and providing support to our clients seeking ABA therapy by smoothly guiding them through the intake process. This role requires someone who has excellent time management, is results-driven, and responds positively to adjustments.
Duties and Responsibilities
1. Client Intake + Support
Receive initial connections with clients and develop strong relationships with families.
Build and maintain relationships with families and guide them through the diagnosis process.
Manage a high volume of communication with new families and existing families waiting for a diagnosis.
Follow up with all logistics-related communication from initial intake call to completed assessment.
Categorize client's needs, clarify information, resolve, and provide solutions or alternatives.
Communicate statuses on all leads and referrals and report back positive progress in services.
Create and maintain accurate and confidential client files in relevant systems (e.g., SalesForce, CareConnect) throughout the intake process.
Communicate effectively with team members to ensure a coordinated and efficient workflow.
Obtain signatures on start-of-care documents.
Schedule Initial Assessment appointments with families in coordination with Operations/Clinical teams.
2. Projects
Participate in major projects and the implementation of new initiatives and processes.
3. Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
4. Responsibility to report violations of Company policies or the Code of Conduct.
Pay Range
$19.80 - $25.00
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
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