Essential Functions:
Proactively engages prospective students’ inquiries in varying decision-making stages by telephone, text, and/or email to increase contact with prospective students.
Builds rapport with prospective students and assists with the enrollment process from inquiry to the first class start.
Documents interactions via Salesforce in notes, status, and activity reports.
Proactively manages the “Inquiry to Enrollment” admissions process.
Responsible for knowing the policies and all programs within the university and providing accurate information to prospective students.
Takes the time with each prospective student to understand their needs and goals and helps the prospective student make a good, informed decision.
Demonstrates the ability to be proficient in university, college, and program knowledge via training and assessment.
Proactively, each student is provided with a professional demeanor, engagement, and courtesy to maintain a high level of service.
Team Player by helping others and having a positive attitude to others.
Punctual to student appointments and meetings and being on time for assigned schedules.
Must be able to manage multiple systems to manage the “student application file” during enrollment.
Must be able to pass a federal background check and maintain status for Dbids.
Guides students in documents needed for Program estimates.
Create program estimates from students’ prior transcripts and meet with students to address degree plans
Enroll students in a program and work to create a start plan.
Develop student schedules, add and drop classes, and re-create schedules as needed.
Address any concerns they may have before starting.
Presents student orientations for new students Via in-person, phone, and the Internet.
Works with the location Education service officer to relay information from the Ed office back to NU.
May be asked to travel to nearby bases for coverage as needed.
Attend Welcome aboard for the base new arrivals
Assist/ attend TA orientations
On-based events like Ed fairs, back-to-school nights, and base graduations.
Hours may change due to Events hosted at the base
Will participate in on-base drills such as fire and active shooter drills.
- Meet deadlines for enrollment and starting classes
- Get approval for all veterans, spouses, and dependents to get on base when required
- All staff must be trained in military benefits, including Tuition Assistance, GI Bill benefits, Scholarships, and federal and state funding
- Ensure compliance within the Department of Defense and Military Bases Memorandum of Understandings
- Complete required training (PsychArmor and DOD MOU)
Other duties as assigned.
Supervisory Responsi bilities : N/A
Requirements:
- Education & Experience: A bachelor’s degree is preferred, or an equivalent combination of education and experience is required
- 1-2 years of Customer Service experience required
- Experience working on a team and using “call center” software
- Education/Consultative sales experience preferred
- Military Affiliation preferred
- Competencies/Technical/Functional Skills: Ability to use technology and navigate multiple technological systems
- Ability to participate as an active team member of the team and organization and work toward a common goal. M contributes positively to the team, even if it means letting others take the lead.
- Personal ownership/accountability is the highest priority; takes ownership and proactively finds resolutions on the student’s behalf.
- High regard for personal integrity toward themselves, prospective students, and the university.
- Builds effective relationships and helps to seek alignment with colleagues, functional partners, and/or external partners to accomplish university outcomes.
- Seeks understanding by asking questions, processes, and policies to improve team members and prospective student experience. Share new ideas and insights with team members and leaders.
- Desires to participate to improve prospective student experience by designing new processes.
- Working with leaders to implement new processes and ideas to improve university outcomes.
- Ability to use CRM, SIS, and Office technology in a fast-paced environment.
- Understands the inner workings of a complex organization and demonstrates the ability to be flexible.
- Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, PowerPoint, and Outlook.
- Thrives in a diverse, fast-paced teamwork environment, all while being able to handle change.
- Ability to multi-task
- Puts the student first in all actions and helps achieve university outcomes by utilizing systems, data, and dashboards.
- Demonstrates the ability to focus on achieving results consistent with the organization’s objectives. As an enrollment team member, I clearly understand the university's mission, vision, and goals.
- Develop personal goals that align with university standards and support university outcomes.
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals of constituencies in a diverse community.
- Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
- Understands and follows regulatory requirements as a National University team member.
- Location: Onsite, Vandenberg Space Force Base, CA
