layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

EOG Enterprise Policy Analyst -ESOM at MKS2 Technologies, LLC | LAYIQ

Employment Type:

Full-Time

Clearance:

Public Trust Required

Citizenship:

U.S. Citizenship Required

Position Overview

MKS2 Technologies is seeking an Enterprise Monitoring Analyst to support the Department of Veterans Affairs (VA) Enterprise Service Operations and Management (ESOM) program. This role supports a 24x7x365 Command Center environment, providing real-time monitoring, alert analysis, incident triage, and performance monitoring of enterprise applications and infrastructure.

Key Responsibilities

Monitor enterprise dashboards and analyze IT alerts and incidents.
Notify system owners of outages or performance issues within established SLAs.
Support Event Management capabilities through proactive monitoring and analysis.
Monitor application performance, availability, and end-user experience.
Utilize tools such as Dynatrace, SolarWinds, and ServiceNow to identify and troubleshoot issues.
Recommend improvements to monitoring processes and operational procedures.
Communicate system impacts and outage information to stakeholders.
Provide technical support and knowledge transfer related to monitoring tools and capabilities.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
5+ years of relevant experience (8 additional years may substitute for degree).
Experience with enterprise monitoring and performance management tools such as Dynatrace, SolarWinds, and ServiceNow.
Strong troubleshooting, analytical, and communication skills.
Experience supporting large-scale enterprise IT environments.

Preferred Qualifications

Experience in a Command Center or Operations Center environment.
Advanced knowledge of Dynatrace and/or SolarWinds.
Familiarity with ITIL and IT Service Management (ITSM) practices.
Experience communicating technical issues to executive and operational stakeholders.
MKS2 Benefits
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Time Off (PTO)
Paid Federal Holidays
Company-Paid Life Insurance
Short-Term & Long-Term Disability
Employee Assistance Program (EAP)
Professional Development & Certification Support
Career Growth Opportunities
Join MKS2 and help support critical IT operations that directly impact veterans and VA personnel nationwide.
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

EOG Enterprise Policy Analyst -ESOM

Employer job description

Salary:

Employment Type:

Clearance:

Citizenship:

Key Responsibilities

Preferred Qualifications

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