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Rockefeller University
New York, New York
Source: Rockefeller University careers · View original posting
From Rockefeller University's posting. “We” and “our” refer to the employer.
Organization Overview
The goal of Information Technology (IT) is to provide information resources and services to accelerate and support scientific research at The Rockefeller University. Our department is responsible for cyberinfrastructure, high-performance computing, bioinformatics, decision support, data analytics, cybersecurity, and the scientific and administrative software environment at the university.
The department is in the midst of a major transition in culture, including the adoption of DevOps and Agile practices, the facilitation of self-service approaches, as well as a 'cloud first' deployment philosophy.
Overview
We seek a Computer Support Specialist who is passionate about providing exceptional, proactive customer and technical service to our campus community. The right candidate will provide end-user support in the field, via our ITSM ticketing platform, and by staffing our walk-in help desk.
As part of the Service Desk team, you will actively engage all IT groups to assist in delivering and providing support for all IT services. We are seeking an individual who excels in a diverse, multi-user environment and is passionate about providing exceptional customer service and technical support to individual laboratories performing scientific computations and demanding cutting-edge IT support.
The salary of the finalist selected for this role will be set based on various factors, including but not limited to organizational budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range provided represents The Rockefeller University's good faith and reasonable estimate of the potential compensation range at the time of posting.
Compensation
USD $58,000.00/Yr.
USD $80,000.00/Yr.
The salary of the finalist selected for this role will be set based on various factors, including but not limited to organizational budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range provided represents The Rockefeller University's good faith and reasonable estimate of the potential compensation range at the time of posting.
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