Call Center Sales Operations Manager - T-Mobile

Join the innovative team at OneTouch Direct as a Call Center Sales Operations Manager and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.

Key Responsibilities:

• Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
• Develop, implement, and refine operational processes and procedures to improve sales execution.
• Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
• Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
• Train and develop team members to ensure effective execution of sales strategies and operational protocols.
• Monitor performance metrics and provide regular reports to management on key performance indicators.
• Identify areas for automation and technology needs to streamline processes.

Requirements

• Bachelor's degree in business, management, or a related field.
• 3+ years of experience in sales operations or management within a call center environment.
• Strong leadership skills with a proven track record of managing and developing teams.
• Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders.
• Proficiency in CRM software, reporting tools, and Microsoft Office Suite.
• Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects.