Call Center Sales Supervisor - T-Mobile

At OneTouch Direct, we believe in creating meaningful connections, both with our clients and our team! We're excited to welcome a Call Center Sales Supervisor who is passionate about leading and inspiring others. As a part of our friendly and enthusiastic team, you'll have the opportunity to make a real impact by driving sales while ensuring our customers feel valued and heard!

Your Key Responsibilities:

Lead a dedicated sales team with enthusiasm, providing support and encouragement to help them reach their full potential.

Keep a close eye on sales metrics and work together with your team to create exciting strategies that boost performance.

Conduct uplifting performance reviews, offering positive feedback and identifying areas for growth.

Organize engaging training sessions that enhance product knowledge and sharpen sales skills.

Be the go-to person for any customer escalations, turning challenges into delightful resolutions.

Collaborate with our wonderful management team to refine sales processes and continually improve our operations.

Requirements

• A bachelor's degree or equivalent experience.
• At least 2 years of experience in a sales-focused call center supervisory role.
• A proven knack for leading and motivating a fantastic sales team.
• Great communication and people skills – you can connect with anyone!
• Strong analytical abilities to help us understand our data better.
• A positive attitude that thrives in a fast-paced, results-oriented environment.
• Familiarity with CRM software and Microsoft Office Suite – a tech-savvy superstar!