Front Desk Lead

The Role (Straight Talk)

You run the front desk.

As a Front Desk Lead, you are the on-shift authority for guest flow, check-in accuracy, and parent communication. When it’s busy or something goes sideways, you take control calmly.

If the front desk is dialed, the whole facility runs smoother.

What You’re Responsible For (Outcomes, Not Tasks)

• 1. Front desk execution
• Shifts start prepared and staffed
• Lines stay manageable during peaks
• Associates know their roles and priorities
• Retail / snack bar operates smoothly
• 2. Accuracy & systems ownership
• Bookings, waivers, and passes are correct
• Issues are resolved or escalated immediately
• No recurring system mistakes
• 3. Parent interaction & escalation
• You handle complaints or confusion professionally
• You explain policies clearly
• You know when to hold the line vs escalate
• 4. Staff support & coaching
• You model calm, professional behavior
• You give real-time feedback
• You help onboard new front desk staff
• 5. Communication with Ops
• You keep Ops Manager informed
• You flag trends, not just incidents
• No surprises at the end of the shift

What This Role Is Not

• A desk-only job
• A passive “senior associate” title
• A replacement for Ops or GM

This is active leadership.

Who This Role Is For

You’ll thrive if you:

• Have experience in hospitality, fitness, or customer-facing leadership
• Stay calm under pressure
• Can enforce policies without being rude
• Take pride in running a clean operation

Requirements