layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Client Enablement Lead at Alloy | LAYIQ

Client-Facing Enablement
Own Alloy's external knowledge base strategy: ensuring docs, tutorials, videos, and trainings are accurate, logical, and surfaced in the right places (website, developer portal, in-product) for the right personas (policy builders, engineers integrating via API, compliance leads, etc.)
Collaborate with our Technical Solutions team to design and deliver client training programs and onboarding materials that reduce time-to-value and drive client self-sufficiency
Design the process by which Alloy can continuously audit and improve materials based on support tickets, client feedback, and product changes; ensure we proactively find and fix the gaps before clients do
Internal Enablement
Build and maintain onboarding and training resources for internal teams: Technical Solutions (TS), Sales, and Product
Partner with TS to ensure internal knowledge bases and runbooks are up-to-date, enabling faster client support resolution
Act as the connective tissue across teams: identifying when a recurring client question signals a documentation gap, a product issue, or a training need, and routing to the right owners to resolve it
Strategy & Execution
Define and enforce documentation standards, information architecture, and content lifecycle processes
Leverage AI writing and documentation tools to scale high-quality content creation
Drive cross-functional alignment on documentation priorities, ensuring the whole org is moving toward a better onboarding and self-serve experience
Measure the impact of enablement efforts through metrics like self-serve resolution rates, onboarding completion, and CSAT
Who we’re looking for 4–7 years of experience in client enablement, documentation, technical content strategy, customer education, or a closely related field
Proven track record of owning documentation end-to-end — not just writing content, but shaping structure, strategy, and how content is surfaced and maintained
Experience spanning client-facing and internal enablement; comfortable designing for multiple personas with different levels of technical depth
Strong communicator and collaborator — you're just as comfortable in a stakeholder meeting or a client training session as you are writing alone
Organized, proactive problem-solver who connects the dots across teams and doesn't wait to be handed a spec
Hands-on experience with AI writing tools and modern documentation platforms (e.g., Notion, Readme, Confluence, Guru, or similar)
Ability to make complex technical concepts accessible to non-technical audiences without losing accuracy
Experience working alongside product, design, and engineering teams
Nice to have: Experience in fintech, identity verification, compliance, or API-driven B2B SaaS
Familiarity with developer-facing documentation (API references, integration guides, SDKs)
We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

Client Enablement Lead

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