layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Director of Transformation
Autura
Dallas, Texas
Source: Autura careers · View original posting
Employer job description
From Autura's posting. “We” and “our” refer to the employer.
- Director of Transformation
- Autura | Reports to CEO
- Only accepting applications that are currently residing in Texas
About the role
This is a digital transformation role built around the customer journey. You will lead the work that connects how Autura markets, sells, onboards, supports, and retains customers into one operation. The goal is not a better set of tools. It is a business that can see its customers clearly and act on what it sees.
Data is the foundation of this role. You will own the system of record, the pipelines, and the governance that give
Autura one clear view of its customers. This job lives in the weeds: you will design the blueprint, then build it with IT, Product, Operations, and GTM, go into trouble spots yourself when something is stuck, and carry the adoption work that makes new systems actually get used, with managers as your main channel. Every program is judged on business results and problems solved rather than on rollout.
What you will own
Customer journey and CRM
Own the operating model HubSpot is meant to support, turning sales, marketing, and customer success requirements into one governed system of record rather than parallel versions of the truth