layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Senior IT Customer Support Analyst, Desktop Support
KBR
USA, Arlington, 1100 Wilson Blvd, Suite 850, Virginia; Columbia, Maryland; Beavercreek, Ohio; Dayton, Ohio; Chantilly, Virginia; Colorado Springs, Colorado; Huntsville, Alabama; El Segundo, California; Houston, Texas
Source: KBR careers · View original posting
- Employment
- full time
Employer job description
From KBR's posting. “We” and “our” refer to the employer.
Title:
Senior IT Customer Support Analyst, Desktop Support
KBR is seeking a Senior Desktop Support Team Lead to provide advanced technical support and operational leadership across a complex enterprise computing environment. This role serves as a senior escalation resource for desktop, endpoint, and end-user support services while helping ensure the timely resolution of incidents and service requests in accordance with established service level objectives.
The successful candidate will leverage deep expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes to resolve complex technical issues and maintain a high-quality user experience.
In addition to hands-on technical support, this position provides leadership, mentoring, and technical direction to support personnel across multiple offices and project locations. Working closely with infrastructure, network, cybersecurity, and business teams, the Senior Desktop Support Team Lead will drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services throughout the region.