layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Lead Business Service Specialist at Cox Automotive | LAYIQ

Compensation

Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Cox Enterprises is seeking a Lead Business Services Specialist to deliver senior-level operational and administrative support with a strong emphasis on hospitality, customer experience, and workplace service delivery. This role is critical to creating a high-quality, service-oriented workplace environment by supporting employees, visitors, and stakeholders with professionalism, responsiveness, and attention to detail.

The Lead Business Services Specialist serves as a key liaison across teams, functions, and vendors—ensuring seamless coordination of services while driving an exceptional end-user experience. This position requires a proactive, customer-first mindset, strong organizational skills, and the ability to manage multiple priorities in a dynamic environment.

Workplace Hospitality & Customer Experience
Serve as a highly visible, front-line representative delivering a concierge-level workplace experience
Act as a roving point of contact to proactively identify and resolve service issues
Provide timely, professional responses to workplace requests ensuring a positive experience
Coordinate meetings, events, and workplace activities with focus on quality and service excellence
Maintain readiness and hospitality standards across shared spaces
Excellent customer service skills with hospitality mindset
Business Operations & Administrative Support
Provide senior-level administrative and operational support
Manage work order/ticketing systems including assignment and closure
Coordinate with facilities teams and vendors to ensure timely service delivery
Process invoices, purchase orders, and payments accurately

Support expense reporting, P-card reconciliation, and budget tracking; efficiently track and manage a multi-tenant building budget that includes invoice tracking, CapEx spending, OpEx spending, and LRP planning.

Maintain vendor records and manage supply inventory
Experience creating PowerPoint presentations of various types to share with higher-level management
Demonstratable skills with Excel spreadsheets for tracking purposes and other various projects to share with higher-level management
Coordination, Communication & Stakeholder Engagement
Serve as liaison across teams, vendors, and stakeholders
Communicate workplace updates and operational information
Support scheduling, meetings, and coordination
Interact professionally with all organizational levels
Workplace Operations & Continuous Improvement
Conduct facility walkthroughs to identify and resolve issues
Support space planning and employee moves
Coordinate vendor services and inspections
Identify service improvement opportunities
Internal Team Support
Provide cross functional support to facility operations team
Promote a culture of hospitality and service excellence
Support cross-functional initiatives

Lead Business Service Specialist

Employer job description

Compensation

Minimum Qualifications:

Preferred Qualifications:

Benefits

About Us

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