Mobile Technician Leader

Company

• Cox Automotive - USA
• Job Family Group
• Vehicle Operations

Job Profile

• Manager, Truck Maintenance - Non-DOT
• Management Level
• Manager - People Leader
• Flexible Work Option
• Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Duties:

Lead a team of 15+ technicians, provide leadership and guidance to deliver company results.

Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.

Retrieve,   review,   and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.

Travel to technician and customer locations   frequently .

Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts,   and   billing   etc.

Monitor operations to ensure that technicians   comply with   administrative and DOT policies and procedures, safety   rules   and regulations, applicable environmental and/or government regulations, and work is   accomplished   in a manner consistent with organizational standards and requirements.

Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service   trucks , completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.

Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.

Assist   in the development of and/or adherence to a monthly budget.

Coordinate with market team members to set goals and strategies for improving team and market productivity.

Collaborate and coordinate with   dispatch   and sales team to ensure each tech has   a full   schedule every day.

Delegate work to technicians as unscheduled repair calls come in and coordinate with   internal   team accordingly.

Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.

Implement safety processes and procedures and   monitor   technicians’ adherence to them.

Provide guidance and expert advice to management, subordinates, or customers on technical,   systems-   or process-related topics and encourage others to do the same.

Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements .   Able to   function as   liaison   between   Cox Fleet’s   technicians and customers.

Facilitate communication and problem solving across various organizational functions to resolve any issues.

Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.

Monitor inventory levels of equipment, parts, or tools across technicians.

Interview, select, and train new technicians.

Actively work across   Cox Fleet’s   organizations to resolve items related to the technician’s role, such as HR, Parts/Procurement, Fleet Management, IT,   etc.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.