layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Campus Support Specialist (Los Angeles Air Force Base) at National University | LAYIQ

Education & Experience: Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of three (3) years of experience in customer service or related required.
Experience in higher education preferred .
Experience working in a technology-driven enterprise preferre d.
Competencies/Technical/Functional Skills: Knowledge of University policies and procedures, including policy updates.
Strong customer service skills and a desire to work in this capacity.
Ability to manage difficult customer situations that may involve escalation.
Established interpersonal skills and proven ability to work independently.
Ability to communicate effectively verbally and in writing as demonstrated by; expressing ideas and thoughts that are understood by others, exhibiting good listening and comprehension skills, and keeping others adequately informed.
Skill in interacting with various departments.
Strong ability to provide friendly service in-person, on calls, and in written correspondence regardless of message being delivered.
Ability to remain solution-focused in all interactions with students, team members, clients, faculty, and staff keeping in mind all University policies.
Actively able to seek opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
Ability to multi-task and prioritize in a very fast-paced environment.
Strong organizational, detail oriented, and analytical skills.
Ability to problem-solve, be flexible, meet deadlines, adapt to ever changing environment.
Strong administrative skills to facilitate operations.
Ability to maintain confidentiality.
Must be able to consistently display the highest level of integrity.
Ability to work well in teams, while contributing to positive and productive team atmosphere, working conditions, etc.
Ability to advocate for students without compromising the integrity of the University.
Strong understanding of the University mission, vision, values, goals, and strategies.
Proficient with Microsoft Word and other applications in the Microsoft Office suite.
Location: On-site Los Angeles Air Force Base, El Segundo, CA
Travel: Some Travel Required
Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu . For Part-time benefits, please click here .
National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.
National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

Campus Support Specialist (Los Angeles Air Force Base)

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