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Zello
Austin, Texas, United States
Source: Zello careers · View original posting
From Zello's posting. “We” and “our” refer to the employer.
IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions.
Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.
At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.
And this is where you come in.
Zello keeps frontline and deskless teams connected through voice-first, push-to-talk communication. Behind that business sits HubSpot, and today it runs on workarounds: automations patched by hand, integrations that break quietly, and data quality nobody owns end to end. This role exists to own the CRM as a system, so that revenue decisions rest on data people trust and the AI automations we are building can actually run on it.
You would be one of two people on the Revenue Operations team, reporting directly to the Chief Revenue Officer. The other seat owns forecasting and analysis. You own the systems those numbers come out of.
After a successful first year, you will have
Inventoried and rebuilt the HubSpot workflows and automations the business depends on, each one documented with its owner and its dependencies, and retired the manual patches holding them together.
Established a CRM data quality standard that holds: required fields defined by object and stage, a weekly exception report people act on, and stale or incomplete records down to an agreed threshold.
Rebuilt and instrumented the integrations between HubSpot and the rest of the stack, so data moves without manual reconciliation and a failed sync raises an alert instead of being discovered three weeks later.
Made the CRM solid enough to build AI on, with at least two AI-driven go-to-market automations running in production against HubSpot data and no human correcting them in the loop.
Taken ownership of the RevOps intake queue with a published response standard, so Sales, Customer Success, and Marketing get answers without escalating to leadership.
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