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Centria Autism
Farmington Hills, Michigan, United States
Source: Centria Autism careers · View original posting
From Centria Autism's posting. “We” and “our” refer to the employer.
Position Summary
This role is responsible for facilitating all aspects of onboarding and credentialing for clinical and field-based personnel. The Clinical Onboarding and Credentialing Specialist will organize, maintain, and verify all aspects of the process and maintain current clinical and field-based staff files. Additionally, they will provide a positive customer service experience to team members, including clinical and field staff and payors, by being the point of contact and assisting them with related inquiries
Duties and Responsibilities
The below reflects the essential functions considered necessary for a Clinical Onboarding and Credentialing Specialist and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.
Onboarding
30%
Manage candidate applications, associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
Communicate regulations, policies, and procedures to team members, including clinical and field
Engage candidates and assist with setting schedules and expectations, enrolling them in required courses, and tracking activity completion.
Track the candidate's daily progress against their schedule for onboarding and escalate any delay concerns to the appropriate party.
Partner with the Recruiting and Operations teams regarding candidate and team member
Credentialing
50%
Assist clinical and field staff in applying/registering for certifications, licensure, , needed for credentialing.
Obtain and review certifications, licenses, and other required credentialing documents to maintain up-to-date personnel files.
Submit and follow up with payor credentialing applications via phone, email, or proprietary
Partner with the Family Financial Navigation (FFNT) and Billing teams to resolve any potential or outstanding claim issues related to credentialing.
Set up new service location addresses or markets in collaboration with the Contracting team.
Create applicable internal and external accounts, as needed.
Customer Service
10%
Serve as a resource for team members with questions regarding Centria guidelines, payor requirements, etc.
Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%.
Projects
10%
Participate in major projects and the implementation of new initiatives and
Assist with ad hoc reports as needed
Pay
$20-$22 per hour plus bonus
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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