layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

VP, Fraud Prevention & Monitoring at Cross River | LAYIQ

Fraud Prevention & Detection Leadership
Own and manage the front-line fraud prevention and monitoring function across all business lines, products, and partner programs
Develop and execute a comprehensive front-line fraud prevention and monitoring strategy aligned with the organization's risk appetite and growth objectives
Oversee real-time monitoring, fraud alert management, escalation processes, and disposition workflows
Lead the design, implementation, and tuning of fraud detection rules, models, and decisioning systems across payment channels (ACH, wires, card networks, RTP, FedNow, etc.) and sensitive internal account activity
Monitor fraud trends, emerging typologies, and threat intelligence to proactively adapt front-line controls
Define and maintain clear escalation protocols to ensure timely routing of complex or high-risk cases to appropriate stakeholders
Design and implement proper information partitions to ensure information is shared appropriately across the organization.
Fraud Platform Administration
Serve as the business owner and administrator of all front-line fraud detection and prevention platforms and tools
Oversee platform configuration, rule management, threshold tuning, and system optimization to maximize detection efficacy and minimize false positives
Manage platform access controls, user provisioning, and role-based permissions across fraud systems
Coordinate platform upgrades, patches, and integrations with Information Technology and Engineering teams
Evaluate new fraud technology solutions in coordination with Enterprise Solutions and Financial Crimes Risk Management teams
Ensure platform performance monitoring, uptime requirements, and incident response protocols are in place
Maintain documentation of platform configurations, rule libraries, and change management logs
Fintech & Partner Program Oversight
Serve as the fraud subject matter expert for partner onboarding, due diligence, and ongoing oversight
Collaborate with partner management teams to establish fraud performance standards, SLAs, and escalation protocols for fintech partners
Evaluate and challenge partner fraud controls, ensuring alignment with bank policies and regulatory expectations
Provide consultative guidance to fintech partners on fraud prevention best practices and industry benchmarks
Coordinate cross-functionally with internal teams and external partners to support aligned fraud risk management practices
Partner closely with Compliance, Operations, Risk Management, Information Security, Product, Engineering, and Legal teams to ensure a unified and holistic approach
Work collaboratively with business development and strategic partnership teams to balance fraud risk with customer experience and revenue growth
Engage with Information Technology and Data Science teams to drive innovation in fraud detection through machine learning, AI, and advanced analytics
Coordinate with payment network partners (Visa, Mastercard, NACHA, The Clearing House, etc.) on dispute resolution, fraud reporting, and network compliance
Fraud Monitoring Management
Design and optimize front-line operational workflows including alert queues, decisioning trees, escalation paths, and response time standards
Establish and track key performance indicators (KPIs), including fraud loss rates, false positive rates, detection rates, escalation volumes, and resolution timelines
Manage the fraud monitoring budget and coordinate resource planning across people, processes, and technology needs
Develop and maintain front-line fraud policies, standard operating procedures, runbooks, and escalation playbooks
Reporting & Governance
Provide regular reporting to senior leadership and Board committees on fraud trends, losses, platform performance, and operational metrics
Participate in risk governance forums and committees as the first-line fraud operations representative
Coordinate with Compliance to support timely and accurate fraud-related regulatory and network reporting, including SAR-related referrals where appropriate
Support audit and examination activities related to fraud monitoring and platform controls
Required Qualifications: 10+ years of progressive experience in fraud monitoring, fraud risk management or financial crimes within banking or financial services
Demonstrated experience working with or within fintech companies, BaaS (Banking-as-a-Service) platforms, sponsor bank environments, or partner banking models
Hands-on experience administering and configuring fraud detection platforms (e.g., NICE Actimize, Featurespace, Sardine, Unit21, Feedzai, or similar)
Deep expertise in payment network operations (Visa, Mastercard, ACH/Nacha, RTP, FedNow, wire transfers) including dispute management, chargeback processes, and network rules
Strong understanding of fraud typologies across multiple channels: card-not-present, account takeover, synthetic identity, authorized push payment fraud, check fraud, and first-party fraud
Proven ability to design and manage escalation frameworks and front-line operational processes at scale
Proven ability to work cross-functionally and build strong partnerships across business units, technology, compliance, and external partners
Strong analytical skills with the ability to translate data into actionable strategies
Knowledge of applicable law, rule and regulation (Reg E, Reg Z, Reg CC, UCC, EFTA, BSA)
Bachelor's degree in Business, Finance, Criminal Justice, or related field
Juris Doctor a plus, but not required

VP, Fraud Prevention & Monitoring

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What We're Looking For

Responsibilities:

Preferred Qualifications:

Equal opportunity and accommodations

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