From Dozee's posting. “We” and “our” refer to the employer.
We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.
Key Responsibilities: Return & Ticket Operations
Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.
Ensure timely closure of open tickets as per defined SLAs.
Coordinate with customers, field teams and logistics partners for smooth resolution.
Reverse Logistics & Pickup Coordination
Accelerate return pickups by proactively coordinating with logistics partners.
Track pickup status and ensure timely movement of return goods.
Follow up on pending pickups and escalations.
Inventory & Receiving Management
Maintain inventory visibility for all returned assets.
Support a streamlined receiving process by ensuring accurate inwarding of return materials.
Minimize inventory discrepancies through proper reconciliation and verification.
Faulty Returns & Assessment
Ensure timely processing of faulty returns.
Coordinate inspection, assessment, repair, or replacement actions.
Ensure proper and timely assessment of returned goods.
Data & Reporting
Maintain record visibility for all return transactions.
Prepare daily/weekly/monthly return and closure reports.
Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.
Identify process bottlenecks and recommend corrective actions.
Required Skills: 2–5 years in operations, reverse logistics, customer support operations, warehouse returns, or repair/replacement management.
Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.
Strong coordination and follow-up skills
Excellent communication Skill
Experience in ticketing / CRM systems
Inventory reconciliation and record management
Proficiency in Excel / Google Sheets
Analytical mindset with reporting skills
Ability to manage multiple return cases simultaneously
About Dozee ( www.dozeehealth.ai
)
Vision & Mission
Save Million lives with Health AI
Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and
Early Warning System (EWS).
A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
Dozee is adopted by
300+ hospitals and monitors 16000+ beds across 4 countries
100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study
Dozee saves life of a mother at home
Leading Healthcare Game changers work with Dozee
Introducing Dozee VS
Dozee Shravan - A clinical grade RPM service
Dozee in News:
Media House
Date
Article
Bloomberg
Oct 21, 2024
From AI Beds to Remote ICUs, Startups are plugging India's health Gaps
News18
Oct 26, 2024
Now, You Can Remotely Monitor Your Loved Ones in Hospital With Bengaluru Start-Up's 'Shravan'
Analytics India Magazine
Oct 29, 2024
Dozee Harness AI for Personalised Patient Care
ET HealthWorld
Sep 16, 2024
We trust AI everyday - From Google Maps to Smartphones, So why not use it to enhance patient safety in healthcare?
BW healthcareworld
Oct 29, 2024
Dozee's AI-Powered System Predicts Patient Deterioration 16 Hours in Advance
A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance
, and generated
5x fewer alerts, reducing alarm fatigue and improving patient outcomes.
A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save
2.5 hours of nursing time per shift
, improving workflow efficiency and allowing more focus on patient care.
A study on remote patient monitoring in general wards published in Cureus found that
90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer
, and there was a 43% increase in time for direct patient care.
Research by
Sattva
, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%
, and decrease ICU average length of stay by 1.3 days.
Key Highlights
Founded :
October, 2015
Founders :
Mudit Dandwate, Gaurav Parchani
Headquarters :
Bangalore, India | Houston, USA | Dubai, UAE
Key Investors & Backers :
Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, Demis Hassabis, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures
Stage :
Series A+
Team Strength :
280+
Business :
Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home.
Certifications & Accreditations :
ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified
Achievements
Forbes India 30 under 30
Forbes Asia 100 to Watch
Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech
BML Munjal Award for Business Excellence using Learning and Development
FICCI Digital Innovation in Healthcare Award
Anjani Mashelkar Inclusive Innovation Award
Marico Innovation For India Award
To know more about life@dozee, click here.
Disclaimer:
Dozee will not tolerate discrimination or harassment based on any of these characteristics
Employer application notice
Equal opportunity and accommodations
Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
