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Shipfusion
Carol Stream, Illinois, United States
Source: Shipfusion careers · View original posting
From Shipfusion's posting. “We” and “our” refer to the employer.
Position Hours: Mon- Fri 8:00am - 3:30pm
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
We are hiring for a Junior L1 On-site IT Technician (1st Shift) to provide on-site technical support and assistance to our employees, warehouses, and remote staff.
As the technician, you will be responsible for maintaining our fleet of Apple devices, including Mac Mini, MacBook Pros, and iPads across our organization. You will also provide break/fix support for our fulfillment warehouses, Google Workspace administration, and offer support to our helpdesk team.
In this role you will...
Reset the state of Carol Stream’s operational team’s tech devices from 3rd shift and prepare for 1st shift
Maintain and respond to Jira IT support tickets from the organization as Tier 1 support. This involves both on-site support in Carol Stream and remote support for other locations and users. Support will comprise of:
Administer and manage Google Workspace accounts, including email, calendar, and drive.
Basic vendor management related to support needs, such as scheduling call-outs and procurement
Assistance with employee onboarding and offboarding
Provide training to employees on how to effectively use our IT systems and tools.
Stay up-to-date with the latest IT trends and technologies and recommend improvements to our IT infrastructure
Compensation
$50,000 — $60,000 USD
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