Service Technician

POSITION GOAL:

The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team. You will also support Field Service technicians as a technical liaison for open customer questions/issues.

ESSENTIAL FUNCTIONS:

Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab.

Closely follow the investigation of field application/integration issues on-site and/or remotely.

Review service and vehicle data

Help answer technical questions posed about our products from customers

Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues.

Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)

Requirements

• Experience/Knowledge
• Experience working with customers (internal / external) and communicating at the technical level.
• Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc.
• Exposure to Energy Storage Systems / Power Cyclers is a plus
• Experience with analysis of data to verify pass/fail criteria
• Working with live High Voltage (potentially 1000V)
• Working knowledge of lithium ion battery safety, handling and associated High Voltage systems
• Understands ergonomics, safety policies and procedures, 5S principles
• Specific Job Skills
• Must possess strong written and oral communication skills as well as interpersonal skills
• Demonstrated ability to utilize complex electronic and mechanical systems
• Diligent documentation keeping skills
• Self-driven, flexible and adaptable personality