layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Carrier Manager - Americas
Swap
Austin, Texas, United States; New York City, New York, United States
Source: Swap careers · View original posting
Employer job description
From Swap's posting. “We” and “our” refer to the employer.
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
Key responsibilities
- Own strategic and operational carrier relationships across the Americas portfolio
- Lead negotiations on rates, surcharges, service commitments, and contract terms
- Run quarterly business reviews and regular carrier-performance reviews
- Monitor service, transit, and cost performance across key lanes and merchants
- Lead major carrier escalations and drive corrective action
- Support Sales and Account Management on complex merchant opportunities
- Recommend routing, carrier, and commercial changes based on performance and economics
- Build disciplined internal reporting on carrier health and risk
- Work closely with Operations, Product, and Finance on carrier-linked issues and decisions
- Candidate profile
- 7–12 years in carrier management, parcel, cross-border logistics, or related fields
- Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
- Strong negotiation capability
- Strong analytical judgement
- Able to operate credibly with carriers, commercial teams, and senior leadership
- This role is intended to remove carrier firefighting from the VP layer and create real commercial ownership of carrier performance across the Americas.
- Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.