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Butternut Box
London
Source: Butternut Box careers · View original posting
From Butternut Box's posting. “We” and “our” refer to the employer.
Fresh Food, Happy Dogs.
We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.
We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us.
🐾 The job:
We are searching for an outgoing, hardworking, all-around great communicator who cares passionately about the experience that our customers receive.
You will be joining an exceptional team to be the eyes and ears of Butternut Box, talking to our customers on a daily basis to resolve all customer queries. All incoming live customer contact will go through you, especially making use of email, phone, live chat, and social media channels. You will be empowered to help shape our customer journey and come up with new ways to make people’s lives easier and happier.
We want you to tell us in your initial application what your favourite dog breed is and why. The right fit will be someone who is motivated by the idea of bringing moments of happiness to the people (and dogs!) we serve and is excited by the idea of working in an exciting business from within our office in White City, London.
This role is for 39 hours per week, Monday - Friday 9am to 6pm. This is a hybrid role with office days on Monday, Wednesday and Thursday.
Some of your day-to-day activities will include:
There are 4 stages to this interview process. If successful after your application you will be invited for a call with our internal recruiter. The second stage is a written task where you'll be asked a mixture of questions, some based on your experience and some situational based. The third and fourth stage will be face to face interviews with members of the Customer Love leadership team.
The set hours listed could change based on the unforeseen needs of the Customer Love team and Butternut Box, which is a seven day per week operation. If there are to be any changes to your hours or days of work, reasonable notice and consultation will be given.
We recommend getting your application in as soon as possible. We reserve the right to close the role early.
Our team thrives on collaboration. We spend
3 days a week in our West London office
(Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.
We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications.
For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.
❗️We believe in a seat at the table for everyone.
We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.
Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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