layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Clinical Resolution Specialist - Contract at CareDx, Inc. | LAYIQ

Ensure problem log resolution, GDP documentation and interdepartmental collaboration
Triage exception handling requests and external inquires
Report quality issues directly to the Clinical Laboratory Director
Maintain and manage personal daily performance and workload
Execute procedures to resolve problem log cases in a timely manner
Escalate problem log cases to appropriate parties when necessary
Review issues regarding problem cases with Sr. Exception Handling Resolution
Supervisor, Clinical Laboratory Director, and Laboratory Management team to get direction for troubleshooting and next step directions
Follow all policies and procedures for exception handling workflows
Follow all company policies and procedures
Follow quality assurance and quality control programs, taking corrective action when necessary
Monitor Xifin rejection queue, when necessary
Monitor and makes appropriate outreach for LCD Manual review queue, when necessary
Monitor inquiries from the Accessioning and Portal queue in addition to the Medical Records email account
Understand and recognize laboratory information system alerts and flags and takes the appropriate action
Recognize when information presented on requisitions is unclear and ambiguous and knows and follows corrective actions to be taken
Assist in the drafting of result reports within the scope of the position
Communicate with staff to ensure highest level quality of work for each specimen received
Effectively communicate via written, verbal, face-to-face, telephone, and computer methods
Provide excellent patient and provider care at all times
Respect and maintain the confidentiality of information relative to clients and patients
Maintain CAP/CLIA compliance
Minimum Education, Experience, & Specialized Knowledge (Required): Bachelor’s degree or higher in a healthcare program is preferred, but not required
Experience with laboratory information systems and/or electronic health records system
Excellent customer service skills and history of conflict resolution
History of developing and maintaining controlled procedures
Ability to work independently in an extremely fast-paced, dynamic environment
Must be a team player with good interpersonal skills
Excellent problem-solving, organization, and communication skills
Proficient in Microsoft Office Suite
Able to be onsite at our Waltham, MA laboratory
CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program.
By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.
Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy
The U.S. EEO posters are available here.
Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Clinical Resolution Specialist - Contract

Employer job description

Responsibilities:

About this listing