Sr. Outbound Officer

Pay Range:

$24.67 - $30.83/hr. | $51,308- $64,135 annual compensation

Job Posting Closing on:

Thursday, October 1, 2026

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Workdays & Hours:

Scheduled days rotate. Shifts are typically scheduled 9a-6p; Weekend/Holiday work required. Occasional Mandatory overtime.

Minimum Qualifications:

• High School Diploma/ GED
• Three (3) increasingly responsible experience enforcing municipal ordinances and codes, animal care and control, animal welfare, or related experience depending on assignment
• Valid Texas driver’s license
• Specialized training in animal control or animal welfare
• Must be able to obtain an Animal Control Officer Basic Certification through the Texas Department of State Health Services within six (6) months of hire
• Possession of or ability to obtain an Euthanasia Certification within four (4) months of hire
• Must pass Drug Screen, Physical

Preferred Qualifications:

• Two (2) years of increasingly responsible experience in foster, rescue or volunteer service program or related field
• Two (2) years of municipal shelter experience
• One (1) year experience organizing and implementing special events, projects and social networking
• Bilingual skills
• The Senior Outbound Officer job responsibilities include: Interacting frequently with customers, partners and other stakeholders to facilitate resolution to complaints and violations
• Providing leadership and training to new and existing staff/volunteers to ensure use of proper procedures, methods, techniques and accuracy
• Maintaining daily, weekly, monthly and annual records
• Assist Supervisor with tasks such as prioritizing and seeing the completion of assignments; and maintaining a healthy and safe working environment
• Establish and maintain effective working relationships
• Performing administrative duties, which may include utilizing shelter software, answering phones, providing public information, creating social media content for animal networking, and partner recruitment
• Handling high levels of time sensitive emails and phone calls
• Driving City vehicles to transport animals from multiple locations as assigned
• Working Conditions and
• Physical Demand
• Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting; depending on assignment. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting and intense noises.
• Heavy Work – Depending on assignment, positions in this class typically exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
• Apply Now!
• Come be part of something special in Fort Worth.