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Ever
San Francisco, CA
Source: Ever careers · View original posting
From Ever's posting. “We” and “our” refer to the employer.
Ever is a direct-to-consumer dealership built entirely around used electric vehicles. We buy, recondition, and sell fully inspected EVs through an integrated, AI-native retail and reconditioning operation — making it dramatically easier for people to buy a quality electric car, online or in person.
Headquartered in San Francisco with operations across California and expanding nationwide, Ever is backed by leading investors following a $100M Series A, and is scaling its footprint to bring trusted, transparent EV ownership to more customers.
The CX Resource Coordinator is the front door to Ever. As the first point of contact for every inbound customer — across phone, SMS, email, and chat — you triage each contact, answer process and pricing questions, scrub spam, and route customers quickly to the team that can actually help them: Sales, Purchasing, Finance (F&I), Title & Registration, or post-delivery support.
Customer Experience is one team that owns how it feels to contact Ever. You don't carry a revenue number and you don't advance deals — your job is to get every customer to the right person as fast as possible, and to make sure no one is left waiting in silence. You serve customers across all of Ever's markets from a single team and queue, so a customer in Los Angeles reaches the same standard of care as one in San Francisco.
Because the handoff is what makes or breaks the experience, you execute it as a written standard: a scripted live introduction, a clean CRM context pass, and a hand-off the receiving team accepts as qualified. You're also the first to recognize when an issue could threaten the customer relationship, escalating it cleanly to the CX escalation lane before it becomes a problem. Extended evening and weekend coverage is part of the model and is scheduled on staggered shifts.
Every customer reaches a live, helpful first response in minutes — not hours.
Contacts land with the right team the first time, with enough context that the receiving team accepts the handoff as qualified.
No customer sits waiting in silence, and holding onto a contact is pointless because only accepted handovers count.
Brand-threatening issues are spotted early and moved to escalation before they escalate on their own.
Customers consistently describe reaching Ever as easy, fast, and genuinely helpful — by design.
How the Role Is Measured
Speed to first response
— how quickly a customer hears back.
Routing accuracy
— the share of handoffs that reach the correct team the first time.
Handoff acceptance
— the share of handoffs Sales, Purchasing, or F&I accept as qualified.
CSAT and first-contact resolution
— quality and completeness of the interaction.
Compensation
Base pay of $26.00–$30.00 per hour ($54,080–$62,400 annualized)
, calibrated to experience, plus a target performance bonus of 10% tied to quality and volume — speed to first response, CSAT, and accepted handovers. Pay does not depend on closing deals.
This is a non-exempt, hourly position; scheduled evening and weekend hours are paid as worked.
Benefits include medical, dental, and vision coverage; flexible / PTO; and a 401(k) plan.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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