Customer Service Representative

Customer Service Representative — Falls Creek, PA

Gary & Sons has built its reputation by taking care of customers and building a team people want to stay with.

We’re looking for professionals who value steady work, strong relationships, and a company that believes in doing things the right way. If you want to work somewhere your contribution matters and where you can build a long-term career, we’d like to talk to you.

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

• Answer incoming calls and provide a professional, friendly customer experience
• Schedule service appointments and gather accurate customer information
• Listen to customer concerns and ask the right questions to understand their needs
• Handle multiple calls, tasks, and priorities in a fast-paced environment
• Follow up with customers as needed
• Identify opportunities for additional services and maintenance plans
• Enter and maintain accurate customer information in company systems
• Communicate with dispatchers, technicians, and other team members
• Handle customer concerns calmly and professionally
• Assist with administrative tasks and special projects as needed
• Skills & Experience
• 1+ years of customer service, call center, or home services experience preferred
• Excellent phone presence and communication skills
• Strong organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• Comfortable handling upset or frustrated customers
• Basic computer proficiency and ability to learn new software quickly
• Strong written communication skills
• Dependable, positive, and team-oriented
• HVAC, plumbing, electrical, or Service Titan experience is a plus

What Success Looks Like

• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning