Managed Services Consultant - Commercial Vault (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation

(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry

, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.

The Managed Services Consultant is a member of our Commercial Services team who provides ongoing professional services for customers live with Veeva’s commercial and medical content management solutions (Vault PromoMats & Vault Medical).

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do: Provide post-go-live consulting and administrative support for multiple clients

Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc.

• Bulk import/export/updates of content and data
• Recommendations on application features, use, and best practices
• Maintenance of production and sandbox environments
• Creation of reports and dashboards
• Requirements: 3+ years experience configuring/supporting/implementing content management software or related services delivery
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience managing clients requests and setting expectations
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience
• Nice to Have: Project management experience
• Understanding of life sciences content management principles, types, and taxonomies
• Understanding of life sciences compliance requirements
• Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs

Interviewing with Veeva: We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.

Within 3 days, you will receive a link to a personality assessment administered by a third party.

Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

If moving to the interview stage, the process is as follows:

• A conversation with the hiring manager
• A practical case exercise
• A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.