layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Retention Specialist
SumUp
Boulder, Colorado, United States; El Paso, Texas, United States
Source: SumUp careers · View original posting
- Pay
- $50,000 — $75,000 USD per year
Employer job description
From SumUp's posting. “We” and “our” refer to the employer.
Merchant Retention Specialist
El Paso, TX or Boulder, CO
Office First
Who you are:
As our Merchant Retention Specialist, you’ll work directly with merchants who are at risk of canceling and help them find value in SumUp’s products again. Your goal is to resolve concerns, rebuild trust, and ensure long-term merchant success.
What you’ll do:
- Manage inbound cancellation calls and retention cases, guiding merchants through personalized solutions to reduce churn.
- Proactively reach out to merchants flagged for inactivity, dissatisfaction, or NPS concerns—rebuilding confidence through training, troubleshooting, and re-onboarding.
- Maintain a daily workflow of 45+ outbound calls and 10+ resolution activities, while keeping your churn queue below 20.