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AEG
El Segundo, CA
Source: AEG careers · View original posting
From AEG's posting. “We” and “our” refer to the employer.
The LA Kings are where hockey, culture, and community come together. As one of the most iconic franchises in the NHL, the Kings deliver high‑energy games, unforgettable moments, and a game‑night experience that goes far beyond the ice.
Owned by AEG, the LA Kings are powered by teams who bring passion, precision, and pride to everything they do, from game‑day operations and fan experiences to the work that happens behind the scenes. Every role plays a part in creating nights fans remember and a culture that represents Los Angeles.
If you want to be part of a team where the work matters on and off the ice, there’s a place for you here. You’re part of what makes it happen.
Job Description
The Ticket Operations Associate will assist Ticket Operations leadership in improving day-to-day effectiveness and efficiency. Primary responsibilities include clerical, administrative, and operations support under the general guidance of Ticket Operations management. The Associate will share responsibility of maintaining strong relationships with other departments, fans, partners, venue staff, and team executives in a manner that elevates our internal and external customer service standards.
The incumbent will work during regular office hours and/or event hours including evenings, weekends, and holidays
Essential Functions
Support the Ticket Operations team with daily operational and administration functions by developing proficiency in required software systems, adhering to established procedures, and maintaining accuracy in all processing.
Assist with game day operations for home games and special events to uphold high internal and external guest service standards.
Continuously identify and suggest processing efficiencies for sales, service and ticket operations.
Assist with preparation of financial reconciliation reports, chargeback disputes, and other revenue-related items.
Assist with validation of pricing/offers/events within ticketing system.
Formulate and complete special projects and tasks as assigned by management.
Specific Job Knowledge, Skill and Ability
The Ticket Operations Associate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
AA/AS Degree (2-year) (BA/BS Degree Preferred) in Sports Management, Business Administration, or related field.
0-2 years related work experience
$19/hr
This position is not eligible for a bonus under the current bonus plan requirements.
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