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Exelon
WARMINSTER, Pennsylvania
Source: Exelon careers · View original posting
From Exelon's posting. “We” and “our” refer to the employer.
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Address all customer complaints which are referred to the region, including complaints received through presidential complaints, PUC complaints, and regulatory performance complaints.
Primary Duties
Contact customers to determine the nature of their complaints.
Write letters on behalf of management to address customer issues.
Interact with key accounts to address customer reliability issues.
Recommend field solutions to reliability problems.
Assist the reliability engineer in performing circuit, load, and reliability analysis.
Assist in the analysis of interruption reports.
Develop and maintain records to define reliability trends.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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