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Ramp
New York City, NY, USA
Source: Ramp careers · View original posting
From Ramp's posting. “We” and “our” refer to the employer.
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
As a Product Operations Specialist for Ramp Travel, you will help build and scale the workflows that make business travel simple, reliable, and well-controlled for our customers. You will own the operational health of meaningful parts of the Travel product experience, from booking and policy workflows through expense automation and issue resolution.
You will work at the intersection of customer needs, product development, and operational execution. In close partnership with Product, Engineering, Design, Data, customer-facing teams, and external travel partners, you will use data and customer feedback to identify friction, shape the roadmap, improve product quality, and support high-impact launches.
Beyond the Travel vertical, you will contribute to the systems and tooling that enable Ramp's Product and Engineering organizations to scale. You will use AI tools to improve release management, customer-feedback collection, internal enablement, and support processes, while directly shipping improvements that reduce customer friction.
*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 2 days/week*
3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role, ideally supporting B2B SaaS or fintech products
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