layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Client Services Manager, Hospice at BAYADA Home Health Care | LAYIQ

What you’ll do

Manage a high-volume hospice intake process, with referrals received through email, fax, and phone calls
Respond quickly to new referrals and contact clients or families, ideally within 30 minutes or less when possible
Gather required referral information and complete accurate intake forms
Verify insurance and financial information and confirm hospice history when applicable
Confirm that clients are appropriately entered in the electronic medical record (EMR) system
Obtain or confirm physician orders needed for hospice services
Review consents and explain hospice services to clients and families as part of the intake process
Schedule hospice evaluations and coordinate next steps with the Clinical Manager and interdisciplinary team
Serve as a responsive resource and advocate for clients, families, caregivers, and field employees
Coordinate client services, staffing, and scheduling based on client needs, location, availability, and service requirements
Monitor client and employee needs, respond to urgent concerns, and help resolve service or scheduling issues
Maintain accurate and timely client information, service records, employee files, and required documentation
Participate in recruiting field employees from initial inquiry through interview, orientation, and onboarding
Collaborate with office leadership and recruiting partners to anticipate staffing needs and support future growth
Support Day One orientation and ongoing onboarding for field employees
Document and follow up on complaints, incidents, client concerns, and employee issues
Use BAYADA systems and resources to support reliable service delivery, operational excellence, and compliance
Welcome clients, families, visitors, and field employees while helping create a positive, collaborative office environment
Model The BAYADA Way and help build a mission-driven, team-oriented culture

What you bring

Required
Strong intake experience and knowledge, preferably in healthcare, hospice, home care, or another service-based environment
Must be comfortable working fully on-site in a collaborative office setting
Strong organization, prioritization, communication, and problem-solving skills
Ability to move quickly and manage multiple competing priorities while responding to clients and families in a timely manner
Upbeat, flexible, open-minded approach and comfort working through change
Strong relationship-building skills and a client-focused approach to service
Comfort using computer systems for documentation, communication, scheduling, and record management
Preferred
Hospice agency experience, particularly hospice intake experience
Experience with referral intake, benefits verification, authorizations, physician orders, consents, or service coordination
Prior management, supervisory, or team-lead experience
Medical Assistant or LPN background
Prior Client Services Manager or similar office-operations experience
Familiarity with Homecare Homebase (HCHB) or similar healthcare documentation and scheduling systems
Spanish bilingual skills

Why join BAYADA

Support a mission-driven hospice team serving clients and families throughout Hudson County and surrounding communities
Join a supportive, values-based nonprofit organization
Help strengthen a growing office by making intake and service coordination more responsive and reliable
Build meaningful relationships with clients, families, field employees, physicians, and community partners
Work from a fully on-site office with covered or indoor parking and an on-site cafeteria
Access hospice-specific training, mentorship, and career growth opportunities
Enjoy paid time off, a comprehensive benefits package, and quarterly bonus opportunity
Make a meaningful difference for clients and families during one of life’s most important transitions
Grow your career as a Client Services Manager within a respected organization
Bring your operational leadership and relationship-building skills to a team that values compassion, accountability, and excellence

Client Services Manager, Hospice

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What you’ll do

What you bring

Why join BAYADA

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