layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

System Support Analyst at Dev Technology | LAYIQ

Participate in Agile ceremonies and contribute to continuous improvement as part of an active Agile development team.
Collaborate with team members and stakeholders to monitor the system, maximize uptime, and analyze issues and trends.
Identify and document resolutions for future reference in similar situations.
Alert clients, client IT staff, and team members to issues, and work with them to troubleshoot problems.
Rotate with team members on Tier II support, assisting users with system issues and questions.
Learn new technical skills as needed to support the program.
Required Education, Experience & Skills
Associate's degree and at least 2 years of work experience providing system support
Passion for solving complex software challenges with the ability to research a problem, identify a root cause, and recommend/implement a solution
Comprehensive understanding of the Windows operating system and experience troubleshooting the Windows OS and desktop hardware issues
General understanding of registry settings and group policies
Basic understanding of Active Directory and Networking concepts
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to practice diplomacy and professionalism
Ability to work independently and as part of a team, demonstrating initiative and following directions as needed.
Solid organization and time management skills, with the ability to prioritize tasks to meet deadlines in a fast-paced environment
Experience working in an Agile Scrum environment, using Jira or a similar tool
Ability to collaborate with team members to meet or exceed client needs and expectations
Aptitude for picking up technology quickly with a desire to progress
Comfortable working in a remote environment
Detail-oriented and capable of producing a high level of accuracy
Preferred Education, Experience & Skills
Bachelor's in Computer Science or related field
Possession of a current ICE clearance or any other DHS clearance
Experience supporting a Federal Government client
Experience updating and leveraging a knowledge base
Experience with Confluence
Experience with BeyondTrust or other remote assistance software
Ability to create PowerShell scripts
CompTIA + and/or CompTIA Security + certification or equivalent certification
Experience in undergoing Security Audits and writing Security SOPs, as well as knowledge of/compliance with NIST controls

System Support Analyst

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