layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Network Operations Engineer at Intel | LAYIQ

Provide senior technical leadership across global network operations teams, helping improve execution quality, accountability, and operational discipline.
Drive improvements in incident management, problem management, change quality, operational readiness, service reliability, and root cause follow-through.
Lead through influence across operations teams, engineering teams, architecture teams, service owners, vendors, and business stakeholders.
Help lead global operational deployments of new engineering-released network products, ensuring operational readiness, supportability, documentation, monitoring, and scalable handoff into production operations.
Establish and reinforce operational standards, runbooks, escalation models, handoff expectations, service health reviews, and execution practices.
Improve major incident response by strengthening technical triage, escalation quality, communication discipline, recovery planning, and post-incident learning.
Partner with Network Engineering and Network Architecture to ensure new services, platforms, and capabilities are supportable, documented, monitored, and ready for operational handoff.
Identify recurring operational issues and drive corrective actions that reduce repeat incidents, improve stability, and increase service reliability.
Improve change execution quality through better risk assessment, technical validation, peer review, rollback planning, communication, and post-change review.
Use operational data, metrics, dashboards, and service health indicators to identify gaps, prioritize improvements, and measure progress.
Mentor engineers and technical leads across operations teams to strengthen troubleshooting methods, ownership mindset, and disciplined execution.
Help define operational expectations for network services across enterprise, manufacturing, campus, lab, data center, wireless, WAN, and related infrastructure environments.
Partner with automation, monitoring, and tools teams to improve visibility, reduce manual effort, and increase operational consistency.
Communicate technical risks, operational gaps, service health concerns, and improvement plans clearly to leadership and cross-functional partners.

Experience supporting global enterprise networks, manufacturing environments, labs, campuses, data centers, or other mission-critical infrastructure.
Experience improving operational maturity across globally distributed teams.
Experience with service reliability practices, ITIL, operational excellence, Lean, Six Sigma, or continuous improvement methods.
Experience with monitoring, observability, telemetry, automation, or AI-enabled operations capabilities.
Experience creating or improving runbooks, operational standards, escalation guides, support models, and service readiness criteria.
Experience working with managed service providers, vendors, telecommunications providers, or outsourced support teams.
Experience mentoring engineers, influencing technical direction, and raising team execution standards.
Advanced networking certifications such as CCNP, CCIE, or equivalent experience.
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Behavioral Traits
The ideal candidate will demonstrate: Strong ownership mindset.
High standards for operational quality.
Ability to lead through influence.
Calm technical leadership during critical incidents.
Strong accountability and technical credibility.
Bias for measurable improvement.
Practical, execution-focused problem solving.
Ability to challenge teams constructively.
Strong coaching and mentoring instincts.
Potential to grow into formal people leadership over time.
Job Type: Experienced Hire
Shift: Shift 1 (United States of America)
Primary Location: US, Arizona, Phoenix
Additional Locations: US, Oregon, Hillsboro
Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
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Senior Network Operations Engineer

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