Manager of Regional Operations (MRO) – Neuroscience – Cobenfy - Northeast and South

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

We are seeking an individual with a track record of strong leadership, compliant execution, and a winning mindset to join the Neuroscience Sales Strategy & Operations team to support the Northeast and South regions during the launch of COBENFY.

This individual will partner with the Northeast and South Region Sales Leadership Teams to pull-through business-related functions by providing dedicated in-region strategic and operational support to help enable execution excellence and ensure execution is aligned with broader national strategy. The selected candidate will have a high level of exposure to senior sales and marketing leadership across our business unit and will be a key member of the Sales Strategy & Operations team.

This position will report into the Director, Sales Strategy & Operations and have a dotted line reporting relationship with the Northeast and South Region Business Directors (RBD).

Even more specifically, the successful candidate will excel at:

Acting as a strategic partner for RBDs, by providing strategic support through data analysis/insights sharing to inform regional execution, as well as RBD meeting support (Friday LT calls/POA/Start Strongs, etc)

Working with RBDs on tailored pull-through of national strategy through in-region expertise

Providing recommendations to improve regional sales performance through proactive analysis of region, district and territory performance.  This includes, but is not limited to business analytics, sales messaging, strategy and tactical planning.

Collaborating with the Northeast and South Region Sales Leadership Teams, on the development and execution of the regional business plans and the business review process

Addressing high-impact strategic and ops-focused questions from field leaders (working with Associate Director of Field Operations to prioritize per brand and sales priorities)

Contributing subject matter expertise and/or managing operational support of field-based systems (e.g. OneLook, Veeva/InterAct, customer alignments, Call Planning Process, e-Roster, MS Teams, FCR, SharePoint, Workday, MyBMS, Survey’s, etc.).

Partnering with the home office operations teams and necessary functional areas to troubleshoot regional operational issues (e.g. relevant BMS systems and resources).

• Driving system enablement in collaboration with Associate Director of Field Operations (e.g., identify areas of training or system comms needed)
• Providing regional informs through “Ops Corner,” in collaboration with Associate Director of Field Operations
• Managing Technology Ambassador Point (TAP)/Field Input Team (FIT) support for regions
• Supporting operational excellence by informing regional budgets and resource logistics

Managing the CLARITY inquiry/resolution process as needed for the sales team (e.g. triaging and following up on Clarity/ServiceNow tickets, ad hoc requests from home office and field, tracking People Services and Help Desk Tickets, etc created by the sales team).

Assisting with the new hire on-boarding process as it relates to operational, analytical systems and business processes.

Working with the Leadership Team to roll out the annual Contributions setting and Year End Calibration/Performance Review process

Qualifications

• 5+ years of relevant commercial experience being highly successful across multiple roles (e.g. Sales Operations, Sales, Field Force Effectiveness, Sales Training, Market Access, Marketing) with preference for significant experience in working in/with a field force
• Strong business acumen skills to support sales force business models to meet evolving needs
• Well documented examples of strong leadership, strong compliant execution, and a winning mindset.
• Ability to think and communicate strategically, effectively, and clearly
• Well documented examples of strong leadership, strong compliant execution, and a winning mindset
• Demonstrated ability to deliver on sales objectives with a track record of strong sales performance
• Experience with Neuroscience customer base and market industry knowledge preferred (but not required)
• Demonstrated experiences partnering with Sales Leadership (e.g. DBMs) to support the execution of approved brand tactics, onboarding of new representatives, and assisting with training sales skills, business planning and product knowledge.
• Successful experience working with matrix team to accomplish business objectives
• Demonstrated experiences partnering with leadership to develop and execute brand strategy
• Ability to impact and influence others with no direct reporting relationship.
• Demonstrated planning and project management skills.
• We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.