layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Lead Collection Specialist
OneMain Financial
Reynoldsburg, OH; 4616_Columbus-Reynoldsburg, OH
Source: OneMain Financial careers · View original posting
- Employment
- full time
Employer job description
From OneMain Financial's posting. “We” and “our” refer to the employer.
Our Lead Collection Specialists help drive performance across an assigned district by working directly with customers and supporting branch teams. You’ll use a consultative, solutions-focused approach to help customers resolve past-due accounts through appropriate repayment or settlement options. We’re looking for a results-driven professional who can balance empathy with accountability, negotiate effectively, build strong relationships, and coach others toward success.
In the Role
Manage a high volume of collection activity across an assigned district, with a focus on achieving delinquency goals.
Contact customers to understand their circumstances and help resolve past-due accounts through repayment or settlement arrangements.
Use approved tools to identify solutions that support both the customer and the business.
Negotiate effectively while delivering a respectful and positive customer experience.