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OneMain Financial
Fort Mill, SC; CS_Fort Mill SC-605 Munn Roa
Source: OneMain Financial careers · View original posting
From OneMain Financial's posting. “We” and “our” refer to the employer.
At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer’s financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards.
Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Maintain and note all appropriate information and documentation on customer and account status
Collaborate both in person and virtually, using available technology to connect with other internal teams
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