layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

VP/MD, Card Customer Management at OneMain Financial | LAYIQ

Develop and optimize a holistic customer strategy: Including, credit line increases, balance build strategies, terms management, collections, and operations analytics.
Optimize Portfolio Performance: Manage multiple competing objectives and constraints by optimizing various customer management strategies. Communicate performance and initiatives progress with leadership teams across the organization. Create and execute all credit card risk/reward frameworks and models required to manage the growing card business. Develop and manage a learning agenda.
Shape Overall Business Strategy: Collaborate with the head of Cards and Chief Credit Officer to lay out a multi-year strategy. Drive risk and profitability outcomes for the cards business. Support M&A due diligence.
Board and Executive Updates : Provide regular updates to the CEO, executive team and board on business performance and key initiatives. Work with the CFO and Treasury on investor liaison, earnings prep, and market messaging.
Team Leadership: Build and develop a high-performing team capable of delivering on the cards agenda. Manage cross-functional relationships across the enterprise with key stakeholder groups. Partner closely with finance, operations, tech, data science, and legal to ensure strategies are executed as intended.
Key Characteristics
Demonstrates the ability to balance strategic thinking and operational delivery
Strong team leader with focus on employee development & proven ability for building and leading large talented teams located across various geographies & time zones
Excellent communication skills and ability to influence senior executives and peers across functions to achieve business results
Ability to synthesize insights across different sources into a comprehensive and holistic strategy
Exhibits energy, curiosity, and ability to frame intelligent questions to uncover issues and spearhead the formulation of approach and methodology
Self-motivated and organized – a high degree of comfort managing multiple stakeholders and team members; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving results

VP/MD, Card Customer Management

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