From RELX's posting. “We” and “our” refer to the employer.
Are you passionate about helping legal professionals transform the way they work through technology and AI?
Do you thrive in strategic customer-facing roles where you can drive measurable business outcomes and lasting partnerships?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers.
Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles ( https://stories.relx.com/responsible-ai-principles/index.html).
About the Role
This role requires residing in Atlanta, GA, Miami, FL, Washington, DC or their neighboring suburbs.
The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers. These accounts require a strong understanding of complex legal workflows, stakeholder dynamics, technology adoption, and the evolving role of AI in legal work.
This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.
The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments.
Responsibilities
Manage a portfolio of large law firm accounts, driving adoption, customer value, retention, and usage growth
Build trusted advisor relationships with key stakeholders and develop tailored success plans aligned to firm priorities
Guide firms in embedding drafting, research, analytics, and AI-powered workflow solutions into daily legal work
Partner cross-functionally with Sales, Product, Marketing, and Enablement on planning, reviews, renewals, and growth
Use customer health, engagement, and usage insights to identify opportunities, address risks, and improve outcomes
Lead proactive engagement to support change management and accelerate adoption
Represent the voice of the customer by sharing insights to improve products and overall customer experience
Requirements
Juris Doctor degree; State Bar membership is preferred
Experience working with law firms, legal professionals, or legal technology environments
Background in customer success, account management, consulting, enterprise software, or solution adoption roles
Understanding of large law firm workflows, stakeholder dynamics, and legal technology trends including AI
Ability to build strong relationships and lead strategic, value-focused customer conversations
Experience supporting change management and driving adoption across complex environments
Ability to use customer data, usage insights, and feedback to inform account strategies and improve retention
Familiarity with CRM, analytics, and customer success tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
Experience working with AI-powered tools or technologies
Be able to travel on a quarterly basis
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.


U.S. National Base Pay Range: $48,900 - $81,500. Geographic differentials may apply in some locations to better reflect local market rates.





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