layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Operations & Standardization Analyst at RELX | LAYIQ

Process Analysis & Standardization
Map and document current-state processes across Client Services and related business functions.
Identify opportunities to reduce process variation and improve operational consistency.
Prioritize and execute standardization initiatives, beginning with areas such as contract terms, onboarding, and other high-impact workflows.
Establish and maintain standardized operating procedures (SOPs), process documentation, and knowledgebase content.
Support baseline process measurement and KPI data collection to quantify improvement opportunities.
Project Management
Manage each standardization initiative as a formal project from planning through implementation.
Develop project plans, timelines, milestones, dependencies, and status reporting.
Coordinate contributors and stakeholders across Client Services, Revenue Operations, CRM, Billing, Sales, and Marketing as applicable.
Monitor project risks, dependencies, and deliverables to ensure successful execution.
Provide regular progress updates and recommendations to leadership.
Process Improvement & Enablement
Assess processes for automation readiness and coordinate tooling improvements only after standardization has been achieved.
Prototype and pilot process improvement solutions.
Measure and report before-and-after results to validate business impact.
Drive adoption of standardized processes through documentation, communication, and stakeholder engagement.
Accountabilities
The Operations & Standardization Analyst is accountable for: Delivery and execution of the standardization backlog.
Supporting process documentation and knowledge management efforts.
Managing standardization initiatives across all impacted teams and functions.
Establishing KPI baselines and measuring improvement outcomes.
Ensuring initiatives are completed on schedule and aligned with organizational priorities.
Decision Authority
The Operations & Standardization Analyst may: Recommend process standardization priorities and sequencing.
Prototype and pilot process improvement solutions.
Coordinate cross-functional contributors to meet agreed project milestones.
Recommend process and operational improvements based on data and analysis.
Success Metrics
Success in this role will be measured by: Number of processes successfully standardized.
Reduction in process variance and exceptions.
Measurable efficiency and productivity improvements.
KPI baseline coverage and reporting accuracy.
On-time delivery of standardization projects and initiatives.
Adoption and utilization of documented standard processes.

Operations & Standardization Analyst

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