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Tommy Bahama R&R
Corporate - Seattle,WA
Source: Tommy Bahama R&R careers · View original posting
From Tommy Bahama R&R's posting. “We” and “our” refer to the employer.
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For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
Potential Annual Bonus Opportunity.
50% discount at restaurants and retail locations.
Career advancement opportunities as we are growing!
For more benefit related information please click HERE.
Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf
This role is based out of our Seattle, WA corporate office and is an in-office position, requiring full-time onsite presence Monday-Friday
SET THE COURSE
As part of the IT Service Desk Team – Senior Technical Support Analyst (Tier 2) performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches, and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.
BE THE ISLAND GUIDE
Install, maintain, and configure customer hardware and software for PC, MAC, network printers, and other network devices.
Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.
Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.
Independently design software distribution solutions using available toolset and technical expertise.
Research, evaluate, and test hardware/software products and systems solutions. Install, configure, and test hardware and software, prepare reports and proposals for service.
Provide patch management for the distributed environment.
Provide back-up support as needed for Systems Administrators.
Configure and maintain Smartphones.
Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.
Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.
Minimum of 3 years of working experience with computer hardware and software.
Experience working with a Microsoft-networked computer environment.
Experience working with Apple products is a plus.
Experience working with Microsoft Entra is a plus.
Strong hardware/software/networking trouble shooting skills.
Strong Windows AD management skills.
Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
Ability to manage and prioritize multiple tasks under pressure.
Excellent verbal communication skills.
Excellent phone and e-mail etiquette and customer service skills.
Ability to travel approximately 3% of the time.
Rate Range: 27.21 - 40.80 USD Hourly
Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.
Mahalo (thank you) for your interest in Tommy Bahama!
If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com .
Mahalo (thank you) for your interest in Tommy Bahama!
If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at recruiter@tommybahama.com .
Tommy Bahama participates in E-Verify. Details in English and Spanish . Right to Work Statement in English and Spanish .
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law.
T ommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law.
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