ServiceNow Developer (Top Secret Clearance Required)

• This role is contingent upon a contract award.

As a   ServiceNow   Developer   you   play a pivotal role in successfully   designing and   deploying ServiceNow solutions for our clients. In this role, you will   be responsible for   designing and   configuring, customizing, and implementing ServiceNow applications to meet specific   client   business requirements. Your technical   expertise , attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Your responsibilities include :

Solution   Discovery & Design :   Work closely with Solutions Architects and Business Analysts to understand   and document   the   business outcomes and   functional requirements and translate them into effective ServiceNow   solution designs .

Technical Implementation:   Collaborate with cross-functional teams to implement ServiceNow solutions   to   align with   the designed requirements and ensure solutions meet   industry best practices.   Develop and   maintain   complex scripts, business rules, and UI policies.

Data Migration:   Support   data migration   design and   activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.   Validate that data is migrated to the most beneficial ServiceNow data structures,   leveraging   out-of-the-box data schemas before designing custom tables and fields.

Integration Management:   Assist   architects and senior developers   in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

Technical Documentation:   Create detailed documentation of configuration s,   customization s, data schemas, and other technical decisions   for future reference.

Testing and Quality Assurance:   Conduct thorough testing of ServiceNow configurations to   validate   functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training:   Support   end-user training to ensure a smooth adoption of the implemented solution.

Change Management:   Support change management efforts by   assisting   senior developers, architects, and   users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution:   Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide   timely   resolution to incidents and problems.

Security and Compliance:   Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning:   Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and   maintain   expertise   in   the platform.   Continue certification and training   process   to meet Practice standards and growth areas and contribute to the continued success of the team.

Mentorship:   Provide   technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role,   the business , and future growth opportunities. Share solutions and lessons learned with the Practice.

Collaboration and Communication:   Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective , regular   communication , including risks, issues, successes, and overall project status.

• Required Experiences and Certifications
• 2 or more years of experience implementing ServiceNow solutions
• ServiceNow Certified System Administrator
• Must have an active Top-Secret Security Clearance

Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.

Certified in one or more   additional   mainline certifications, with preference for:

ServiceNow Certified Application Developer ; CIS – Discovery ; CIS – IT Service Management ; CIS – Service Mapping ; CIS – Software Asset Management; CIS – Hardware Asset Management; CIS – Event Management; CIS – Performance Analytics; Valuable   Skills for this Role

The ideal candidate will also have:

Hands-on experience (> 480 hours   each) configuring or building 5 or more ServiceNow applications

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

In-depth knowledge of ServiceNow Now Assist   features, AI Agent   capabilities   and Integrations with third-party AI tools .

• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong scripting skills   in   JavaScript   and   GlideScript
• Strong technical skills, including workflow configuration, and business rule development
• Experience in customizing UI and creating complex workflows
• An u nderstanding of integration techniques with external systems
• Experience   troubleshoot ing   and resolv ing   technical issues
• Detail-oriented   tendencies   with excellent problem-solving and analytical abilities
• The a bility to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

#icfcleared

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  Candidateaccommodation@icf.com  for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  Candidateaccommodation@icf.com  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.

Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   with responses during interviews (whether in-person or virtual) is not   permitted . This policy is in place to   maintain   the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation  that involves the use of AI. If   such an   accommodation is needed, candidates are instructed to contact us in advance at  candidateaccommodation@icf.com . We   are dedicated to providing   the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :

$81,499.00 - $167,644.00

Nationwide Remote Office (US99)