Disaster Recovery - Supervisor, Case Management - Reservist On-Call (Remote Indiana)

ICF's Disaster Management Division is seeking a Supervisor, Case Management to join our U.S.-wide Reservist (On Call) cadre. Must be Resident of Indiana . This position supervises Case Management Specialist support staff and will require deployment to client offices and disaster-affected locations with minimal notice.  Work schedules and assignment lengths will vary based on project needs, and activated employees may be required to work extended hours, evenings, weekends, and holidays.

About Reservist On-Call Employment with ICF : Due to the seasonal or project-specific nature of our disaster and emergency management work, ICF hires professionals as Reservist On-Call employees. On-Call employees are scheduled as work becomes available and may accept or decline assignments. They may work on concurrent projects outside their ICF assignment, provided there is no conflict of interest.

In this role, you will lead day-to-day case management operations, provide technical direction, monitor quality and productivity, coach staff, and coordinate with project leadership and government partners to support timely, accurate, survivor-centered service delivery.

Key Responsibilities

• Supervise, coach, and Case Management Specialists and other assigned support personnel; establish priorities, assign work, and promote consistent service delivery.
• Oversee case management activities involving housing assistance, Other Needs Assistance, and other direct services available through FEMA Individual Assistance programs and CDBG-DR programs.
• Review casework, documentation, reports, and system entries for completeness, accuracy, timeliness, and compliance with applicable program guidance.
• Monitor workload, quality, productivity, and key performance metrics; identify trends and implement corrective actions or process improvements when needed.
• Provide training, technical assistance, feedback, and job coaching to staff; reinforce documentation, customer service, confidentiality, and escalation standards.
• Address complex operational, policy, and programmatic issues and coordinate resolution with project leadership, clients, stakeholders, and partner agencies.
• Support eligibility determinations and ensure consistent application of program requirements for survivors in presidentially declared disaster areas.
• Maintain clear communication with management regarding progress, staffing needs, risks, issues, and resolutions.
• Promote superior customer service by listening, facilitating, de-escalating concerns, and helping staff respond appropriately to survivors experiencing difficult circumstances.
• Coordinate with federal, state, local, tribal, and territorial partners, as well as nonprofit and community organizations, to resolve concerns and support recovery operations.
• Maintain and track cases and team activities in required project management information systems; prepare accurate operational reports and status updates.
• Optimize procedures, maintain team focus, and adapt staffing and work plans to continually changing deadlines, priorities, and disaster conditions.
• Travel by flight and vehicle to client, recovery, and ICF sites as required and requested by ICF management.
• Please provide a clear, updated resume aligned with the qualifications, skills, and experience required below.
• Must-Have Qualifications
• 3+ years of experience leading, supervising, or providing day-to-day direction to case management, survivor assistance, disaster operations, or related teams.
• Ability and willingness to travel by flight and vehicle for project work with minimal notice, including deployment to disaster-affected areas and extended assignments.
• Ability and willingness to work extended hours, evenings, weekends, and holidays when activated, based on operational needs.
• Valid U.S. driver’s license and ability to successfully pass a Motor Vehicle Records (MVR) check.
• Professional Skills and Experience (you will bring these with you)
• Strong proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams, and the ability to learn and use multiple case-management or database systems.

Please note that this application must be submitted directly by the applicant for consideration.  Failure to do so may result in the application being excluded for consideration .   Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact  Candidateaccommodation@icf.com  for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer .   Together, our employees are empowered to share their   expertise   and collaborate with others to achieve personal and professional goals. For more information, please read our  EEO   policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with   sincerely held   religious beliefs, in all phases of the application and employment process. To request   an accommodation,   please email  Candidateaccommodation@icf.com  and we will be happy to   assist . All information you provide will be kept confidential and will be used only to the extent   required   to provide needed reasonable accommodations.

Read more about  workplace discrimination righ t s   or our benefit offerings which are included in the  Transparency in (Benefits) Coverage   Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or   assist   with responses during interviews (whether in-person or virtual) is not   permitted . This policy is in place to   maintain   the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation  that involves the use of AI. If   such an   accommodation is needed, candidates are instructed to contact us in advance at  candidateaccommodation@icf.com . We   are dedicated to providing   the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :

$60,940.00 - $103,598.00

Indiana Remote Office (IN99)