Retail Sales Associate Position Overview:
Reporting to the Store Manager, the Sales Associate is the customer service specialist of the store. They are responsible to exceed customer expectations by listening to customer needs, finding products that meet their needs, providing in depth product information about the goods they are interested in and closing the sale.
Retail Sales Associate Key Responsibilities:
Meet and exceed sales goals
Maintain brand and operational standards (visual, cleanliness, etc.)
Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases.
- Be knowledgeable of fitting room standards and assist when needed
- Act as cashier when required by following cashier protocol
- Process shipment and ensure all merchandise is represented on the floor in full size run
- Assist management to identify and resolve issues in the store
- Provide product and brand knowledge to customers
- Follow all company policy and procedures & notify management of any infractions
- Assist with special projects as assigned by management
Retail Sales Associate Requirements :
- High School Diploma or GED
- Strong communication skills
- Ability to calculate figures and amounts such as discounts and percentages
- Ability to work a flexible schedule that meets the business needs, including evenings and weekends
Retail Sales Associate Physical Requirements:
- Ability to work on ladders
- Ability to effectively communicate with customers and store personnel
- Ability to lift and carry up to 50 lbs
- Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 25 pounds
- Ability to effectively maneuver around sales floor and stockroom by repetitive bending, twisting, stooping, squatting, and climbing
Full-Time Availability Requirements:
Average 32 or more hours per week based on business seasonality.
Restrictions on availability are limited to three (3) days with only one (1) restriction permitted Friday-Sunday (religious exemptions will be consider ed).
Of the three (3) restrictions permitted at least one (1) restriction must be time-based .
Both days off must be within the same workweek (Monday – Sunday).
All full-time employees must be available for a minimum of a 5-day workweek.
Part-Time Availability Requirements:
Average 12 or more hours per week based on business seasonality.
Open availability on weekends (religious exemptions will be considered).
Restrictions on availability limited to two days per week.
The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
