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IDEX
Pittsburgh, Pennsylvania; Pittsburgh, PA
Source: IDEX careers · View original posting
From IDEX's posting. “We” and “our” refer to the employer.
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
As a Technical Specialist at WinCan, you’ll serve as the crucial link between our Support, Product, and Delivery Teams to enable successful use of our technology by our End Users. You’ll own escalation intake, ticket execution, queue health, and procedural troubleshooting. This position requires exceptional communication skill, technical expertise, high level of customer service ability.
Your role will facilitate smooth platform adoption by working alongside solutions delivery as well as quick issue resolution.
The primary responsibility of a WinCan Technical Specialist is being an expert in all aspects of our software platform.
Support the implementations of our most sophisticated client workflows.
Quickly learn new product and features to drive internal and external adoption.
Travel to customer locations to provide advanced resolution support when facing complex or multi-faceted challenges.
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